Frequently Asked Questions: Here are some frequently asked questions from customers.
What regions do you cover?
We currently cover Montreal, Laval, the South Shore and the North Shore.
What type of payments do you accept?
We mainly accept E-transfers to our email or cash. We also accept cash payments. If you only have one credit card, we will send you an invoice on the day of the massage, which can be paid at that time. Please let us know in advance if this is the case.
How can I use my gift card?
You can check your gift voucher balance and find all the information on how to use it, Visit this link: https://booking.appointy.com/en-US/spamobile/gift-certificate/balance
Do you give children insurance receipts?
Of course we do! Most of the time, if you have insurance, your children have it too. The only exception is if you haven’t signed up for the family plan, families have the family plan most of the time. Some insurances require a doctor’s prescription. If this is your case, ask your family doctor for a prescription.
Do you give insurance receipts?
Yes, we provide massage therapy & physiotherapy insurance receipts. We are also an approved supplier for direct billing with The Blue Cross.
How should I dress in the portable sauna?
You can wear a swimsuit or your underwear.
At what age do you start massaging children?
Age 3 is an appropriate age to begin a 30-minute full-body massage. We also massage toddlers and babies (they usually take less time).
What do you bring for the massage service?
We bring everything you need to enjoy a massage at home. Our massage table is a sturdy foam mattress. It can hold up to 1000 pounds. We bring all linens, oil, essential oil, music, files, heated mattresses. The only thing we will need is a comfortable space in your house.
Should we wear a bathrobe?
We strongly recommend that you have a bathrobe with you. It is a pleasure of a home massage not to get dressed after the massage but to wrap yourself in the bathrobe.
What is your cancellation policy?
You can reschedule or cancel your appointment up to 12 hours before the scheduled massage time free of charge. If you change your appointment with less than 12 hours’ notice, you will be charged a fee of $ 35 at your next appointment. If you cancel your appointment with less than 12 hours’ notice, a fee of $ 50 will be incurred on your next visit.