Frequently Asked Questions: Here are some frequently asked questions from customers.
What regions do you cover?
We currently cover Montreal, Laval, the South Shore and the North Shore.
What type of payments do you accept?
We accept credit cards, Apple Pay, Google Pay, Gift Certificates, bank transfers, and Cheques (Companies).
How can I use my gift card?
You can book a massage and add the Gift Card number in the Gift Card payment option at checkout.
https: //www.spa-mobile.com/gift-certificates/
Do you give children insurance receipts?
Of course we do! Most of the time, if you have insurance, your children have it too. The only exception is if you haven’t signed up for the family plan, families have the family plan most of the time. Some insurances require a doctor’s prescription. If this is your case, ask your family doctor for a prescription.
Do you give insurance receipts?
Yes, we provide massage therapy & physiotherapy insurance receipts. We are also an approved supplier for direct billing with The Blue Cross.
At what age do you start massaging children?
Age 3 is an appropriate age to begin a 30-minute full-body massage. We also massage toddlers and babies (they usually take less time).
What do you bring for the massage service?
We bring everything you need to enjoy a massage at home. Our massage table is a sturdy foam mattress. It can hold up to 1000 pounds. We bring all linens, oil, essential oil, music, files, heated mattresses. The only thing we will need is a comfortable space in your house.
Should we wear a bathrobe?
We strongly recommend that you have a bathrobe with you. It is a pleasure of a home massage not to get dressed after the massage but to wrap yourself in the bathrobe.
What is your cancellation policy?
You can reschedule or cancel your appointment up to 12 hours before the scheduled massage time free of charge. No cancellations within 12h, or 100% fee applies.
Should I make a special request? Do I need to notify you in advance or on holiday?
Depending on the request, it can be added to the reservation form (during the reservation process). Let’s say the massage is for my mother Denise at this address or it’s for a surprise…
Or if it is to bring a chair massage instead of a table, then you can contact us by text at 439 799-5536 to make sure the massage therapist can do a chair massage and has one.
Or, if the request is for the massage, this information can be added to the intake form. the form can be found in the confirmation email you will receive after making your appointment.
