FAQs

Frequently Asked Questions.Here are some questions commonly asked by clients.
What type of payments do you accept?
We mainly take interact transfers to our business email. We also accept cash and we have a square device in case you only have a credit card. 
How can I redeem my gift card?
You can check your gift certificate balance and find all the information on how to redeem it on ="https://booking.appointy.com/en-US/spamobile/gift-certificate/balance">this page.
Do you give insurance receipts to children?
Of course, we do!
Most of the time, if you have insurance your children also do! 
The only exception is if you did not take the family plan, most of the time families have the family plan. Some insurance needs a prescription from the Doctor. If this is your case, ask your family doctor for a prescription. 
Do you give insurance receipts?
Yes we give insurance receipts in:
Massage Therapy & Kinésithérapie
We are also an approved provider for direct billing with Blue Cross.
How should I be dressed in the sauna?
You can wear a bathing suit or your underwear (top).
Which regions do you cover?
We currently cover Montreal, Laval, South shore and North shore. 
At what age do you start massaging kids?
The age 3 is an appropriate age to start a full body 30 minutes massage. We also massage Toddlers and babies (They usually take less time)
What do you bring?
We bring everything you need to enjoy an in-home massage.
Our table massage is a heavy-duty foam mattress. It can hold up to 1000 pounds. 
We bring all the bedsheets, oil, essential oil, music, files, heated mattress... 
The only thing we will need is a comfortable space in your home.
Should we wear a bathrobe?
We completely recommend having a bathrobe with you. This is the pleasure of an in-home massage is to not dress up after the massage but wrap up yourself in the bathrobe.
What is your cancellation policy?
You can postpone or cancel your appointment up to 2 hours before your scheduled massage time at no charge. Postpone a massage: If you change your appointment with less than 2 hours notice, a fee of 35$ will be expected at your next appointment. Cancellation: If you cancel your appointment, with less than 2 hours notice, a fee of 50$ will be expected on your next visit.

Still need help? Send us a note!

For any other questions, please write us at info@spa-mobile.com or text us on 514 963-0905

022032051 041